Contact us
Support is provided by Jordan PELLET for Project Prometheus. Never send an Apple password, verification code, or account credentials: we will never ask for them.
Troubleshooting
- Fully close Project Prometheus, then launch the game again.
- Check that your iPhone or iPad uses an iOS/iPadOS version compatible with the one shown on the App Store product page.
- Restart the device, then check the App Store for game updates.
- If the download was removed, restore it from the App Store using the same Apple Account, subject to availability in your region.
- As a last resort, reinstall the app after reading the warning below.
Save data warning: games and settings are stored locally. Uninstalling or resetting the app may permanently delete them; no Project Prometheus account or cloud service can restore them.
Report a bug
To help us reproduce the issue, please include when possible:
- the iPhone or iPad model;
- the iOS/iPadOS version;
- the game version and build number, shown in the game settings or on the App Store product page;
- the exact steps that trigger the issue;
- an optional screenshot, only when useful.
Purchase and refund
Payments and refunds are handled by Apple. To review a transaction or request a refund, use Report a Problem. To restore a download or get account assistance, visit Apple Support for apps.
Privacy of support messages
By writing to us, you voluntarily provide your email address together with the content and any attachments in your message. This information is used to answer your request. See the Privacy Policy for details and information about your rights.
Compatibility
Project Prometheus is a solo, offline strategy game designed for landscape orientation. No account or permanent connection is required.